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Welcome to our Returns & Exchange Policy

 

Change of mind

 

We value our customers at Famacie so, if you change your mind, you can return most products within 07 days of your online purchase, provided that:

 

§  You have valid proof of purchase (usually a receipt);

§  The product and packaging is in its original condition including all manuals and accessories;

§  The product is in re-saleable condition; and

§  The product has not been used or damaged.


Exchanges or refunds for change of mind cannot be offered for:

§  Gift cards and vouchers;

§  Prescription medicines and pharmacist-only medicines (available from Famacie Pharmacies only); or\

§  Other products advertised as being non-refundable for change of mind.

§  Any product that is purchased as part of a transaction qualifying for a free gift; gift with purchase or bonus offer, the gift or bonus items must also be returned (unless otherwise stated or agreed in writing by Famacie Customer Service). If you are unable to return the gift or bonus or it is not in saleable condition upon its return; the value of any available refund will be reduced by the value of the gift or bonus.

§  In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.

 

Consumer Guarantees



Famacie’s change of mind returns policy is in addition to your statutory rights under the Competition and Consumer Act and similar laws. If a product is faulty, not doing what it is supposed to do or is significantly different from its description/sample, then you may be eligible for a refund or exchange.

 

How to return your product

 

If you purchased your product in a Famacie or Famacie Pharmacy store

 

Simply take the product, along with your valid proof of purchase, to any Famacie Store or Famacie Pharmacy that stocks the product. Please note that the Online Returns Form is for online purchases only.

 

 

Important information for online purchase returns

 

For ‘change of mind’ returns, the original shipping fee will not be refunded.

 

For ‘consumer guarantee’ returns, the original shipping fee will be refunded for refund requests only. Exchanges will be posted free of charge.

 

If the Online Form is incorrectly completed or the requirements in this policy are not strictly complied with (for example, a product is returned because you believe and have indicated that it is faulty and we later determine it is not faulty, or a product returned for change of mind is not resalable when we receive it) we will be unable to return the product to you, or provide you with a refund or exchange relating to the returned product.

 

Credit Cards

 

If you purchased your products using a credit or debit card, and you are eligible for a refund, any applicable monies will be processed to the card used to purchase the product.

 

We’re always here to listen…

 

If you have any queries about the process, or require further assistance, please email our [email protected] anytime or call 1-302-401-6802 9:00am - 5:00pm (EDST) Monday - Friday.